Faculty Bios

 

Lester Downing

Lecturer Online MBA program

Lecturer in finance based subjects on both the Glion and Bulle campuses. BA in English, University of Kentucky, Lexington, Kentucky, USA, 1971; Master Degree in Finance and Accounting, University of Kentucky, Lexington, Kentucky, USA,1974; Certified Public Accountant, USA, 1977; Post Graduate Work in Accounting, University of Alabama, Tuscaloosa, Alabama, USA, 1977

 

Marco Albarran, MBA

Lecturer Online MBA program

Marco Albarran, an adjunct lecturer for Glion Online MBA for Hospitality, is the founder of Remarkable Hospitality, Inc., an international hospitality social site where service and hospitality professionals have the opportunity to share their service recovery stories and results, and jointly operates as a consulting and educational firm that assists companies to perform successfully by developing and continuously improving guest service standards, by means of education, training, observation, and professional advice. Recently, Marco joined HotelExecutive.com as contributing editor for the Hotel Business Review. Before launching Remarkable Hospitality, Inc., Marco worked with HVS, working on national and international consulting projects, including market and feasibility studies for proposed and existing lodging facilities. Prior to this, he was the academic program director for hospitality management for Florida Metropolitan University, a subsidiary of Corinthian Colleges, Inc. Marco has also worked with various hotel management companies and quality assurance companies, focusing on service analysis, management and consulting. Marco studied hospitality management at Lynn University in Boca Raton, FL, where he earned an MBA with an emphasis in hospitality management. He is fluent in Spanish and Portuguese. Marco has 15 plus years of experience in the hospitality industry with a focus on service, hotel/restaurant operations, hospitality real estate consulting (market and feasibility studies), quality assurance, and education/training.

 

Kate Buchanan, MA

Lecturer Online MBA program, Mentor / Monitor

Kate is the former Program Director of the Glion Online MBA responsible for oversight of academic operations for the purpose of ensuring quality and consistency of program, faculty, and student experience. She holds an MA in Mass Communication from the University of Leicester and a BA (Hons) in French Studies from the University of Manchester, as well as language teaching diplomas in English and French. Kate began her career in the hospitality industry before moving into education. She has extensive experience in hospitality education in particular, having worked in various leadership roles in the field of digital marketing for Glion Institute of Higher Education, Les Roches International School of Hotel Management (in Switzerland and the branch campuses in both Spain and China), Blue Mountains International School of Hotel Management, and Australian International Hotel Management School. She has also been involved in consulting and training for Business and Information Technology School (BiTS – Die Unternehmer-Hochschule), Ecole Centrale d’Electronique (ECE), and Universidad Europea de Madrid (UEM). She also teaches marketing at undergraduate and graduate level.

Andrea Luoma, PhD, MA, BA

Lecturer Online MBA program

Andrea Luoma holds a PhD in Leadership, 1999, and an MA in Organizational Communication and Training and Development, 1992, from Washington State University, Pullman, Washington; and a BA in International Relations and Political Science, 1988, from St. Cloud State University, Minnesota, USA. Dr. Luoma’s current full-time role is as lead faculty at San Diego Mesa College. Having additional hospitality and tourism academic experience, she has taught at the master’s, bachelor’s, and associate levels, and her teaching also extends into the industry certificate programs. She is a curriculum development expert at six higher education institutions, some in a consulting role. Dr. Luoma’s hospitality-related experience was as an event manager in the higher education sector. She has a variety of corporate experience from several multinational companies, including Microsoft and Honeywell. Additionally Dr Luoma is an ambassador for industry partnerships and has assisted students in gaining industry experience with key organizations such as Marriott International and Starwood Hotels.

 

Marvee L. Marr, DBA, MBA

Lecturer Online MBA program

Dr. Marr holds a , Doctorate in Business Administration (DBA), Argosy University, 2011; an MBA, Human Resources Concentration, Inter American University 2000; an MFA in Creative Writing and Teaching of Writing, Columbia College of Chicago, 1996; and a BA in Communications and Women’s Studies, University of Missouri, 1987. Dr. Marr has been teaching in higher education for 15 years, and is currently an assistant professor at City University of Seattle–Europe. In addition, Dr. Marr has a background in corporate human resources and worked for seven plus years in the hospitality industry. In conjunction with teaching, Dr. Marr also does consulting and training in the human resources and organizational behavior fields.

Noëlle O’Connor, PhD

Lecturer Online MBA program

Noëlle is a graduate of the Institute of Technology Athlone, the Michael Smurfit Graduate School of Business (University College Dublin), Dublin Institute of Technology, and Fáilte Ireland (the National Tourism Development Authority). Currently, she is the senior lecturer in Tourism and Hospitality Studies and the course director for the Bachelor of Arts (Honours) in Business Studies with Event Management Program at the Limerick Institute of Technology (Ireland). Previously, Noëlle was the acting head of Department of Languages, Tourism, and Hospitality in Waterford Institute of Technology, and she lectured for many years in other Irish higher-education institutes, including Dublin Institute of Technology. She is currently an external examiner for the University of the West of Scotland and Bath Spa University (UK). She has a wide range of industrial experience, having worked in the Irish, British, French, and Austrian hospitality industries. She edited the book; Tourism and Hospitality Research in Ireland (2007) and also published A Film Marketing Action Plan for Film Induced Tourism Destinations – Using Yorkshire as a Case Study (2010). She is presently on the editorial review board for many of the leading tourism journals such as Annals of Tourism Research and Tourism Management. Her research focus is in the area of film-induced tourism, celebrity endorsement of tourism destinations, destination branding, and tourism education. She has presented her research findings at many international conferences (Australia, Belgium, Greece, Ireland, Northern Ireland, Switzerland, the UK, and the United Arab Emirates) and in referred journals (namely International Journal of Tourism Research, Journal of Vacation Marketing and Tourism, Culture & Communication).

 

Michael Stutler, MBA

Lecturer Online MBA program

Michael Stutler is originally from West Virginia, USA, where he earned his undergraduate degree in business administration from West Virginia University. Michael has spent the majority of his business career as a leader in the retail and hospitality industries. Since he started teaching in 2007, Michael has led courses in marketing, organizational leadership, and hospitality. He holds an MBA and a Master’s in International Business from Webster University. Michael and his family currently live in Florida, USA, and enjoy traveling in their spare time.

 

Alphonse (Alphy) L. Johnson, MBA

Lecturer Online MBA program

During his career as an international hotelier, Alphy has enjoyed the opportunity to work in the Europe, Asia, Middle East and the Americas, at both the executive and operational levels, with Rosewood Hotels & Resorts (15-years) as V.P. of Operations, Westin (5 years) as GM, Nikko as V.P., and Candela as C.O.O. Alphy has a passion for teaching and leading high performance hospitality teams, sustainable operations, and maximizing Owner’s Return on Investment. Alphy’s skill sets include luxury hospitality operations, finance, asset management and opening nine hotels. His passion for sharing his knowledge has enabled him to Guest Lecture at Glion in Switzerland, Stanford University, University of Houston, Los Angeles University, El Centro College, and universities in Indonesia, Saudi Arabia and Japan. He is President of International Hospitality Advisor and serves on the Board of Directors of the National Omani Hospitality Company.

 

Ed Schofield

Lecturer Online MBA program

A Yorkshireman, now residing in Switzerland, I spent 25 years working in Hotel Management, the last 16 of which as General Manager in three and four star hotels in the UK, both in the private and corporate sectors, including four years managing two Renaissance hotels under the Marriott umbrella.

A relatively late convert to education, I have been teaching at Glion Institute of Higher Education since 2008, with my major teaching responsibilities revolving around Business Research Methods and student capstone studies, including the last six years acting as Lead Tutor for Management students’ studies in the domain of Business research, similar to the Applied Business Project (ABP). My student supervision also includes the supervision of undergraduate dissertation. In addition, I am the tutor on the Glion On Line MBA module of Innovation, as well as being the Lead Tutor for our semester 5 internship students’ on line course.

I would still classify myself as a hotel industry specialist – turned teacher, and I currently teach on the GIHE on campus Post Graduate program, teaching Customer Service and Hotel Operations Management. Other subjects that I have taught on the Post Graduate and Undergraduate programs include Strategic Management, Knowledge Management, Leisure Management and for my sins Housekeeping Operations!

 

Alain Gervaix, MSc, MIM

Lecturer Online MBA program

I have been a Faculty at Ecole Hôtelière de Lausanne (EHL) and later at Glion Institute of Higher Education for about twenty years and have taught Accounting & Finance, Project Management, Economics, Statistics, TQM, Service Operations, Revenue Management, and Global Strategic Management. I have been regularly supervising undergraduate and graduate student dissertations and applied business projects, with such companies as Kempinski, Global Hotel Alliance, or Nestlé Professional, for nearly twenty years. I was the Glion MBA campus program leader for nine years.

I have had ten years’ business experience in the Middle East, Switzerland and South-East Asia in hospitality and other service industries working mainly in corporate finance, hotel opening and hotel development. I consulting several businesses in property appraisal, computer software development and installation, or B2B sales, marketing, and promotion. I hold a Master of Science in Economics (Business Administration), a Master Degree in International Management (MIM) from the University of Lausanne, Switzerland, and a diploma of Higher Education in Hotel Management (EHL).

 

Sue Clark

Lecturer Online MBA program

I am British but currently based in the USA between New York State and the Gulf Coast of Florida

I have worked in the tourism and hospitality industry for more than 30 years, with tourist boards, tour operators, a major US airline, a UK airport and a specialist tourism and hospitality marketing and PR consultancy.

My academic career began in 1990 and has coexisted with my consultancy and advisory roles most recently and continuing  Marketing hotels in SW Florida. WWF, Catskill Mountains State Park, and Gulf Coast Barrier Islands Tourism Plan (USA)

I have been involved with Glion since 2001 and with the Online MBA since 2010, specializing in Sustainability and the supervision of ABP’s in all area but particularly marketing in all areas of tourism and hospitality, sustainability, food waste, crisis management and the use of social media in hospitality